Support
Help with AIsier Invest, and how to reach a human.
Contact us
Email hello@aisierinvest.com and we'll get back to you, usually within 2 business days.
To help us help you faster, please include: the device you're using (e.g. iPhone 15, iOS 18), the app version (Profile → bottom of the screen), and what you were doing when the problem happened. If the app showed you an error code, send that too, it lets us find the exact event in our logs.
Getting started
How do I add my investments?
Four ways, and you can combine them: search and add assets manually, start from a ready-made portfolio template, import from a screenshot of another app, or connect a crypto exchange with a read-only API key. You can edit quantities at any time from the portfolio screen.
Which exchanges can I connect?
Currently Binance and Coinbase, using read-only API keys. We only read balances, we never request trading or withdrawal permissions, and we cannot move your funds. Stock brokers and fund platforms generally don't offer this kind of access, so for those please add holdings manually or via screenshot import.
Do I need to enter what I paid?
No. The app works fine with quantities alone. If you do record purchases in the transactions screen, we can also show your gain or loss, but if we don't know your cost, we simply don't show a number rather than guessing.
Subscription & billing
What's free and what's paid?
Core portfolio tracking is free, and so are all five markets: turn any of them on or off in the app whenever you like. AI features spend credits: quick looks use silver, deeper analyses use gold, and chatting with AIsier uses diamonds. A membership (Starter, Plus or Pro) adds a monthly allowance of all three, and the free trial includes a small one. Exact prices are always shown by the App Store, Google Play or our web checkout before you confirm.
What is the difference between Premium and VIP?
They are the same plans billed differently. Paying monthly makes you Premium; paying yearly makes you VIP, which costs less over the year and lets you buy extra packs at a lower VIP price while it is active. Both get the same allowance for their plan, and it refills at the start of every calendar month.
Can I convert gold, silver and diamonds?
Yes, in your wallet in the app, at the rates shown there. Credits you bought in a pack, and anything you convert from them, never expire. Monthly allowance and game prizes are valid for the period shown in the app.
How do I cancel?
Cancel where you subscribed. On iPhone and iPad: Settings → your name → Subscriptions → AIsier Invest → Cancel. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → AIsier Invest → Cancel. On the web, where payments go through Stripe: open the subscription page of the web app and choose Manage or cancel. Cancel at least 24 hours before the period ends to avoid the next renewal. Refunds for App Store and Google Play purchases are handled by Apple or Google under their policies; for web purchases, e-mail hello@aisierinvest.com.
Why did an analysis use up credits even though it looked the same?
Each analysis has a cost on our side, so usage is metered. If your portfolio hasn't changed, we reuse the day's existing analysis instead of running a new one, and the app tells you when that happens. Your remaining balance is shown on the analysis screen.
Account & data
How do I delete my account?
In the app: Profile → Account → Delete my account. This permanently removes your account and associated data, and it cannot be undone. You can also email privacy@aisierinvest.com and we'll do it for you.
What do you do with my data?
We use it to run the app's features and nothing else, we don't sell your data and we don't share it for third-party marketing. Exchange credentials are stored encrypted. Full detail is in our Privacy Policy.
Can I change the app's language or currency?
Yes, Profile → Settings. The app is available in 10 languages, and analysis text is generated in the language you choose.
About the analysis
Is any of this investment advice?
No. AIsier Invest provides AI-generated educational summaries of market data. It is not investment, financial, legal or tax advice, and nothing in it is a recommendation to buy, sell or hold any asset. Market data may be delayed or inaccurate and AI text can contain errors. Every decision, and its outcome, is yours. See our Terms of Use.
Some of my assets had no analysis. Why?
Usually because live price or historical data for that asset couldn't be retrieved from our data providers at that moment. Rather than write something based on missing data, we skip it. Trying again a little later normally resolves it, and if it keeps happening for a specific asset, tell us and we'll look into it.
Found a bug or have an idea?
There's a feedback form built into the app: Profile → Send feedback. You can report a bug, send a suggestion or make a complaint, it reaches us directly. Or just email hello@aisierinvest.com.